Privacy Policy

Introduction

ENG Bakers ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eng-bakers.com and purchase our products, including Baker's Volume And Flavour Enhancer.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Order Information: Purchase history, product preferences, delivery details
• Account Information: Username, password, account preferences
• Communication Data: Customer service inquiries, feedback, reviews

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Session data, preferences, tracking pixels

How We Use Your Information

We use the collected information for the following purposes:

Order Processing and Customer Service

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support and respond to inquiries
• Handle returns, refunds, and warranty claims

Marketing and Communications

• Send promotional emails and newsletters (with your consent)
• Personalize product recommendations
• Conduct market research and surveys
• Improve our products and services

Website Improvement and Analytics

• Analyze website traffic and user behavior
• Optimize website performance and user experience
• Prevent fraud and enhance security
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Information Sharing and Disclosure

We may share your information with the following parties:

Service Providers

• Payment Processors: To process payments securely (ClickBank, Stripe, PayPal)
• Shipping Companies: To deliver your orders
• Email Service Providers: To send marketing communications
• Analytics Providers: To analyze website performance (Google Analytics)
• Customer Support Tools: To provide customer service

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures

• Encryption: SSL/TLS encryption for data transmission
• Secure Servers: Protected hosting environments
• Access Controls: Limited access to personal information
• Regular Monitoring: Ongoing security assessments and updates
• PCI Compliance: Payment card industry data security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities

Marketing Communications

• Opt-out of marketing emails by clicking the unsubscribe link
• Contact us directly to update your communication preferences
• Note: You may still receive transactional emails related to your orders

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

European Privacy Rights (GDPR)

European Union residents have rights under the General Data Protection Regulation, including all the above rights plus the right to lodge a complaint with a supervisory authority.

International Data Transfers

Our website and services are operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses approved by the European Commission when transferring data from the EU.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When we no longer need your personal information, we will securely delete or anonymize it. Some information may be retained for longer periods as required by law or for legitimate business purposes.

Children's Privacy

Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services before providing your personal information. Some third-party services we may use include:

• Payment processors (ClickBank, Stripe, PayPal)
• Analytics services (Google Analytics)
• Social media platforms
• Customer support tools
• Email marketing services

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes when required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.